KYC og sannprófun

At Spinko, we are committed to providing a secure and responsible gaming environment. Verifying your identity is a fundamental part of this commitment. It protects both you and our platform from various risks. This process helps us prevent fraud, money laundering, and underage gambling. It also ensures that we comply with legal and regulatory obligations set by our licensing authority. By confirming your identity, we can safeguard your account and maintain the integrity of our services.

Our verification procedures are designed to be straightforward and efficient. We aim to complete them with minimal disruption to your gaming experience. Your cooperation in this process is greatly appreciated. It allows us to maintain a safe and compliant online casino for all our players.

KYC, or Know Your Customer, refers to the mandatory process of identifying and verifying the identity of our customers. This is a critical component of anti-money laundering (AML) and counter-terrorist financing (CTF) regulations. For Spinko, KYC means we gather specific information and documentation from you. This confirms you are who you say you are. It also helps us understand your financial activities to a reasonable extent. This ensures that our services are not used for illicit purposes. We adhere strictly to data protection laws throughout this process.

Verification may be required at several stages of your relationship with Spinko:

• Upon Registration: We may request initial verification details when you first create an account. This helps establish your identity from the outset.
• Before Your First Withdrawal: To comply with AML regulations and protect against fraud, we typically require full identity verification before processing your first withdrawal request.
• When Reaching Specific Thresholds: If your deposits, withdrawals, or wagering activity reach certain cumulative thresholds, further verification may be triggered.
• Suspicious Activity: If our systems detect any unusual or suspicious activity on your account, we will initiate a verification review. This is for your protection and to maintain security.
• Periodic Reviews: We conduct periodic reviews of customer information to ensure it remains current and accurate. This is a standard regulatory requirement.
• Changes to Account Details: If you update significant personal information on your Spinko account, re-verification may be necessary.

To complete our verification procedures, we may ask you to provide several types of documents. These typically fall into three main categories:

• Proof of Identity
• Proof of Address
• Proof of Payment Method

In some cases, we may also request documents related to your source of funds. We will always clearly communicate which documents are needed and why. All submitted documents must be valid, current, and clearly legible. We reserve the right to request additional documentation if the initial submissions are insufficient or unclear.

To confirm your identity, we require a clear, colour copy of one of the following government-issued identification documents:

• Passport: The photo page, including your full name, date of birth, photo, signature, issue date, and expiry date.
• National ID Card: Both the front and back of the card, showing your full name, date of birth, photo, and expiry date.
• Driving Licence: Both the front and back of the licence, displaying your full name, date of birth, photo, and expiry date.

The document must be valid and not expired. All four corners of the document must be visible in the image. The information on the document must match the details registered on your Spinko account.

To verify your residential address, we require a clear, colour copy of one of the following documents. This document must have been issued within the last three months:

• Utility Bill: Such as electricity, water, gas, internet, or landline telephone bill. Mobile phone bills are generally not accepted.
• Bank Statement: A statement from a recognised financial institution.
• Government-Issued Correspondence: For example, a tax statement.

The document must clearly show your full name, your current residential address, and the issue date. The name and address on this document must match the details on your Spinko account and your proof of identity. We cannot accept documents that are older than three months from the date of submission.

To verify the payment methods used on your Spinko account, we may request specific documentation. This helps prevent unauthorised use of financial instruments. The required documentation depends on the payment method:

• Credit/Debit Cards: A clear image of the front of the card. Please ensure the first six and last four digits of the card number are visible. You must obscure the middle digits for security. The cardholder's name and the expiry date must also be visible. The back of the card should also be provided with the CVV/CVC code obscured.
• E-Wallets (e.g., Skrill, Neteller): A screenshot of your e-wallet account page showing your name, email address, and account ID. This confirms ownership of the account.
• Bank Transfers: A copy of a recent bank statement or a screenshot of your online banking portal. This should display your name, bank account number, and the bank's logo.

The name on the payment method must match the name registered on your Spinko account. We do not permit the use of third-party payment methods.

In certain circumstances, particularly when transactions involve significant amounts, Spinko may be required to conduct Enhanced Due Diligence (EDD). This includes verifying your source of funds (SOF). This is a legal obligation under anti-money laundering regulations. It helps us understand the origin of the funds you use on our platform. Examples of documents we might request include:

• Bank statements showing the origin of large deposits.
• Payslips or employment contracts to confirm salary as a source of income.
• Documents relating to the sale of property or assets.
• Inheritance documents.
• Proof of winnings from other regulated gambling activities.

We understand that providing such sensitive information can be intrusive. However, this measure is necessary to comply with our regulatory obligations and protect against financial crime. All information provided for EDD purposes is treated with the utmost confidentiality.

Once you submit your documents, our dedicated verification team will review them. We aim to process all verification requests as quickly as possible. Our standard processing time is typically within 24 to 48 hours. However, during peak times or if additional information is required, this may take longer. We will notify you via email once your documents have been reviewed and your account status updated. If any documents are unclear or incomplete, we will contact you to request new or additional submissions. You can track the status of your verification within your Spinko account.

We take the security of your personal documents and data very seriously at Spinko. All documents submitted for verification are stored securely. We use advanced encryption technologies and strict access controls to protect your information. Your data is processed in accordance with our Privacy Policy and relevant data protection laws, including GDPR. We will never share your documents with unauthorised third parties. They are used solely for the purpose of identity and address verification, and compliance with our legal obligations.

Spinko operates under a strict anti-money laundering (AML) policy. This policy is designed to detect and prevent the use of our services for illegal activities. Our KYC procedures are a cornerstone of our AML framework. By verifying your identity and understanding your financial activity, we can identify and report suspicious transactions to the relevant authorities. This commitment helps us maintain a clean and legitimate gaming environment. It also protects our reputation and ensures we operate within the bounds of the law.

Gambling is strictly prohibited for individuals under the legal age. At Spinko, we are committed to preventing underage gambling. Our age verification procedures are stringent. They are in place to ensure that only individuals who are 18 years of age or older (or the legal age of majority in their jurisdiction, if higher) can access and use our services. Any account found to belong to a minor will be immediately closed. Any associated funds will be confiscated. We may report such instances to the appropriate authorities. We encourage parents and guardians to use filtering software to prevent minors from accessing gambling sites.

If your verification is delayed beyond our typical timeframe, or if it is unsuccessful, we will contact you. This communication will explain the reason for the delay or rejection. Common reasons for unsuccessful verification include:

• Documents being expired, unclear, or incomplete.
• Information on documents not matching your Spinko account details.
• Submission of unaccepted document types.
• Failure to provide requested additional information.

We will guide you on how to resolve any issues. Please respond promptly to our requests for further information to expedite the process. Failure to complete verification successfully may result in restrictions on your account, including the inability to deposit, withdraw, or play. In some cases, account closure may be necessary.

If you have any questions about the KYC process, document requirements, or the status of your verification, our customer support team is here to help. You can reach us via:

• Live Chat: Available directly on the Spinko website for immediate assistance.
• Email: Send your queries to our support email address. We aim to respond within 24 hours.

Please do not hesitate to contact us. We are committed to making your experience with Spinko as smooth and secure as possible.