Get in Touch
We appreciate your interest in Spinko. Your feedback, questions, and suggestions are important to us. This page outlines the best ways to contact us and clarifies what we can, and cannot, assist you with. Please read through the relevant sections to ensure your inquiry is directed appropriately and efficiently.
We aim to provide clear and helpful information regarding online gambling brands. If you have comments about our content or require clarification on our reviews, we encourage you to reach out.
Who We Are (Independent Review Site)
Spinko is an independent affiliate and review website. Our primary function is to research, review, and provide information about various online gambling brands, including casinos and sportsbooks. We are not an online casino operator, nor do we operate any gambling services ourselves. We do not hold player accounts, manage funds, process transactions, or provide direct customer support for any gambling brand reviewed on our site.
Our goal at Spinko is to offer unbiased reviews, comparisons, and guides to help players make informed decisions. We act as an informational resource, not as an intermediary between players and gambling operators.
What We Can Help With
We are here to assist with inquiries directly related to the Spinko website and its content. Specifically, we can help with:
- Feedback or suggestions regarding our reviews, articles, or website content.
- Reporting factual inaccuracies or outdated information on our pages.
- General questions about how Spinko operates or our review methodology.
- Partnership opportunities or advertising inquiries.
- Technical issues experienced while using the Spinko website.
For any of these matters, please use the contact methods provided below. We value your input as it helps us maintain the quality and accuracy of Spinko.
What We Cannot Help With
It is crucial to understand our limitations. As an independent review site, Spinko cannot assist with issues related to specific player accounts, transactions, or gameplay at any online casino or sportsbook. We do not have access to operator systems or player data. Therefore, we cannot:
- Access your player account details.
- Resolve deposit, withdrawal, or bonus issues.
- Investigate specific game outcomes or betting disputes.
- Process account verification (KYC) documents.
- Provide live chat support for any gambling operator.
- Mediate disputes between players and gambling sites.
For any of these concerns, you must contact the customer support team of the specific online casino or sportsbook directly. Their support channels are designed to handle player-specific inquiries efficiently.
Account, Deposit and Withdrawal Issues
If you are experiencing any problems with your player account, including issues with deposits, withdrawals, bonus claims, account verification (KYC), or any other aspect of your gameplay, you must contact the customer support department of the specific online casino or sportsbook where you hold an account. Spinko does not have the authority or access to assist with these matters.
Each gambling operator has dedicated support teams available through their website, typically via live chat, email, or telephone. They are the only ones who can access your account information and resolve your specific issues. Please locate their contact information directly on their official website.
Legal Inquiries
For all legal inquiries concerning Spinko, including matters related to our operations, compliance, or any other legal questions, please direct your communication to our designated legal department. We take all legal matters seriously and will respond in due course.
Please send all legal correspondence to: [email protected]
Ensure your inquiry is detailed and includes all relevant information to allow for a comprehensive review. We appreciate your cooperation in directing legal matters to the correct channel.
DMCA and Copyright Takedowns
Spinko respects intellectual property rights. If you believe that any content on our website infringes upon your copyright or other intellectual property, please notify us immediately. We adhere to the Digital Millennium Copyright Act (DMCA) and will promptly investigate all valid copyright infringement claims.
To submit a DMCA takedown request or any copyright-related inquiry, please send an email to:
Your notice should include:
- A description of the copyrighted work you claim has been infringed.
- The URL or specific location on Spinko where the infringing material is located.
- Your contact information, including your name, address, telephone number, and email address.
- A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
We will review your request and take appropriate action as required by law.
Responsible Gambling Resources
Spinko is committed to promoting responsible gambling. While we do not operate gambling services, we strongly advocate for safe play and provide information on responsible gambling practices. If you or someone you know is struggling with gambling, please seek help from professional organizations.
We can direct you to resources that offer support, advice, and tools for managing gambling habits. We cannot provide direct counseling or therapy. Our role is to inform and guide you towards appropriate help. Please consult our dedicated responsible gambling section on Spinko for links to reputable support organizations.
Response Times
We strive to respond to all legitimate inquiries in a timely manner. Our standard response time for general inquiries, feedback, and partnership questions is typically within 2-3 business days. Legal and DMCA inquiries may require a more extensive review process, and our legal team will respond as quickly as possible, usually within 5-7 business days, depending on the complexity of the issue.
Please note that inquiries sent outside of our operational scope, such as player account issues with specific operators, will not receive a direct response from Spinko. We recommend contacting the relevant gambling operator directly for those matters to avoid delays.