Responsible Gambling

Spinko is dedicated to providing a safe and enjoyable online gaming environment. We understand that for most of our players, gambling is a form of entertainment, a fun pastime. However, we also recognise that for a small percentage of individuals, gambling can transition from a recreational activity to a serious problem. Our Responsible Gaming policy outlines the measures and resources we provide to help you maintain control over your gambling habits and to seek assistance if needed. We are committed to upholding the highest standards of player protection, as mandated by our licensing authority, and continuously review our practices to ensure they are effective and accessible. Your well-being is paramount at Spinko, and we strive to empower you with the tools and information necessary for responsible play.

Identifying the early warning signs of problem gambling is crucial for intervention and support. Problem gambling can manifest in various ways, impacting an individual's financial stability, personal relationships, and mental health. It is important to be aware of these indicators, both in yourself and in those around you. Some common signs include:

• Spending more money or time gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, meaning you try to win back money you have lost by gambling more.
• Gambling affecting your work, studies, or personal life.
• Borrowing money or selling possessions to fund gambling.
• Feeling anxious, irritable, or restless when you try to cut down or stop gambling.
• Neglecting responsibilities or hobbies in favour of gambling.
• Thinking about gambling constantly, even when not playing.

If you or someone you know exhibits several of these signs, it may be an indication of a developing gambling problem. Spinko encourages you to consider seeking help.

Maintaining control over your gambling ensures it remains a source of entertainment, not stress. Spinko advocates for a balanced approach to gaming. Here are some practical tips to help you keep your gambling habits in check:

• Set a Budget: Decide on a strict amount of money you are willing to lose before you start playing and stick to it. Never gamble with money you cannot afford to lose, such as funds allocated for rent, bills, or essential living expenses.
• Set a Time Limit: Determine how much time you will spend gambling and adhere to that limit. Gambling for extended periods can lead to fatigue and poor decision-making.
• Do Not Chase Losses: Accept that losses are a part of gambling. Trying to win back lost money often leads to larger losses.
• Balance Gambling with Other Activities: Ensure gambling does not become your sole form of entertainment. Maintain a healthy balance with other hobbies, social activities, and responsibilities.
• Avoid Gambling Under Influence: Never gamble when you are feeling stressed, upset, or under the influence of alcohol or drugs. These conditions can impair your judgment.
• Take Regular Breaks: Step away from the game periodically to clear your head and reassess your budget and time limits.

By following these guidelines, you can ensure your experience at Spinko remains enjoyable and within your control.

Spinko provides tools to help you manage your spending proactively. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control and prevent you from spending more than you intend. You can set:

• Deposit Limits: Restrict the total amount of money you can deposit into your Spinko account over a chosen period (daily, weekly, or monthly).
• Loss Limits: Define the maximum amount of money you are willing to lose over a chosen period (daily, weekly, or monthly). Once this limit is reached, you will be prevented from placing further wagers until the period resets.
• Wager Limits: Control the total amount of money you can wager over a chosen period (daily, weekly, or monthly).

To set these limits, please visit the "Responsible Gaming" section within your Spinko account settings. Any decrease to an existing limit will take effect immediately. Any increase to an existing limit will only take effect after a cooling-off period, typically 24 hours, to allow you time to reconsider your decision. You will receive a confirmation email when you request an increase.

If you feel you need a short break from gambling, Spinko offers "Time-Out" and "Cool-Off" options. These features allow you to temporarily restrict access to your account for a defined period without needing to self-exclude completely. During a Time-Out or Cool-Off period:

• You will not be able to log in to your Spinko account.
• You will not receive any promotional or marketing communications from us.

You can choose a Time-Out for a period ranging from 24 hours to 6 weeks. This option is ideal if you need a short break to reassess your gambling habits. Once a Time-Out period is set, it cannot be shortened or cancelled. Access to your account will automatically be restored once the chosen period expires. To activate a Time-Out, please navigate to the "Responsible Gaming" section in your account settings or contact our customer support team.

For players who require a more significant break from gambling, Spinko offers a robust self-exclusion program. Self-exclusion is a formal process where you voluntarily request to be excluded from gambling with us for an extended period. During a self-exclusion period:

• Your Spinko account will be immediately closed.
• You will be prevented from opening new accounts with Spinko.
• We will take all reasonable steps to ensure you do not receive any marketing materials or promotional offers.
• You will not be able to log in or access any gambling services on our site.

You can choose to self-exclude for periods of 6 months, 1 year, 3 years, or 5 years. Once a self-exclusion is activated, it cannot be reversed for the duration of the chosen period. After the self-exclusion period has expired, you will need to contact our customer support team to request reactivation of your account. Reactivation is not automatic and will involve a further cool-off period and an assessment to ensure gambling is appropriate for you. To initiate a self-exclusion, please visit the "Responsible Gaming" section in your account or contact our dedicated customer support team, who can guide you through the process.

Spinko is strictly committed to preventing underage gambling. It is illegal for anyone under the age of 18 to open an account or gamble on our platform. We employ rigorous age verification procedures to ensure that only eligible individuals can access our services. During the registration process, all customers are required to confirm they are over 18 years of age. We also utilise third-party verification tools to confirm the age and identity of our players. If we suspect that an account holder is underage, we reserve the right to suspend the account and request proof of age. Any funds deposited or winnings accrued by an underage player will be forfeited.

Parents and guardians can also take steps to protect minors from online gambling:

• Install internet filtering software to block access to gambling websites.
• Keep your Spinko account login details confidential and secure.
• Do not leave children unsupervised around devices with access to gambling sites.
• Educate your children about the risks associated with underage gambling.

If you are concerned about a minor accessing gambling sites, please contact our customer support team for advice and assistance.

To help you monitor your gambling activity and maintain awareness of the time you spend playing, Spinko offers "Reality Checks." This feature provides periodic on-screen notifications during your gaming sessions. A Reality Check will appear at pre-set intervals, typically every 30 minutes or 60 minutes, displaying information such as:

• The total time you have been playing during the current session.
• Your net profit or loss for that session.

Upon seeing a Reality Check, you will have the option to continue playing, review your account history, or log out. This brief interruption serves as a helpful reminder to take a break, consider your spending, and decide whether to continue playing. You can adjust the frequency of these reminders or disable them entirely within your Spinko account settings, though we strongly recommend keeping them active to support responsible gaming habits.

Understanding your own relationship with gambling is an important step towards responsible play. Spinko encourages you to regularly take a self-assessment to evaluate your gambling habits. This simple questionnaire can help you identify if your gambling behaviour is becoming problematic. Please consider the following questions honestly:

• Do you spend more money or time gambling than you intended?
• Have you ever tried to stop or cut down on your gambling, but been unable to do so?
• Do you gamble to escape from problems or feelings of anxiety or depression?
• Have you ever lied to family members, friends, or others to conceal the extent of your gambling?
• Do you feel restless or irritable when you try to cut down or stop gambling?
• Has gambling ever caused you to neglect your work, studies, or other responsibilities?
• Have you ever borrowed money or sold anything to finance your gambling?
• Do you feel a need to gamble with increasing amounts of money to achieve the desired excitement?
• After losing money, do you often feel you must try to win it back as soon as possible?
• Has gambling caused any financial problems for you or your household?

If you answered "yes" to several of these questions, it may indicate that your gambling habits are becoming problematic. We strongly advise you to consider using the responsible gaming tools available on Spinko, such as setting limits or self-exclusion, and to seek professional help.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

National support: United Kingdom

• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• GambleAware
• Gamblers Anonymous Great Britain · Helpline: 0330 094 0322
• Self-exclusion: GAMSTOP

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)